Frequently Asked Questions

Everything you need to know about shopping at Khazanay

Are the products on Khazanay authentic?

Yes, we guarantee that all items sold on Khazanay are 100% authentic. Our team of experts meticulously inspects and verifies every product before it is listed on our platform.

How long does shipping take?

Standard shipping typically takes 3-5 business days within major cities. For remote areas, please allow up to 7 business days for your order to arrive.

What is your return policy?

We offer a 7-day hassle-free return policy. If you are not satisfied with your purchase, you can return the item in its original condition and packaging for a full refund or exchange.

What payment methods do you accept?

We accept various payment methods including Cash on Delivery (COD), Credit/Debit cards (Visa/Mastercard), and mobile wallet payments like EasyPaisa and JazzCash.

How do I track my order?

Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our website or the courier's portal to see real-time updates.

What if the size I ordered doesn't fit?

We provide a detailed size chart for all products. However, if the fit isn't right, you can request an exchange for a different size within 7 days of delivery, subject to availability.